Return or Refunds Eligibility
Returns or refunds are accepted only if they are damaged or defective upon collection.
Refunds
Approved returns will be refunded to the original payment method within 14 business days. Shipping fees are non-refundable, where applicable.
Return Process
To initiate a return, please contact our customer service team with your order details.
Exceptions & Exclusions
We do not accept returns or refunds for:
– Change of mind after purchase.
– Items damaged due to misuse, mishandling, or improper storage after delivery.
Reporting a Problem
To report a damaged or faulty item, contact us and include the following details:
1. Order number
2. Description of the issue
3. Photos of the damaged or faulty item
Contact Us
If you have any enquiries about our Return and Refund Policy, please contact us at:
– Email: [email protected]
– WhatsApp: 019-7870726
By placing an order with Xing Chen Crystal, you agree to our Return and Refund Policy as stated above.